Privacy Policy

Daxtech Softwares Private Limited ("Company," "we," "us," or "our") is committed to protecting the privacy of the users ("User," "you," or "your") of our website, neuralprint.in (the "Platform"). This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you use our Service.

This policy is intended to be in compliance with India's Digital Personal Data Protection Act, 2023 (DPDP Act). By using our Service, you consent to the data practices described in this statement.

1. Information We Collect

We collect information to provide and improve our services. The types of personal information we collect fall into three categories:

a) Information You Provide to Us Directly:

• Account Information: When you create an account, we collect your name, email address, and password.
• Order Information: When you place an order, we collect your shipping address, billing address, and phone number.
• Payment Information: When you make a purchase, your payment details are provided directly to our third-party payment processors (e.g., Razorpay, PayU). We do not store your full credit card or debit card numbers on our servers. We only receive a transaction confirmation and a tokenized version of your card details.
• AI Design Prompts ("User Prompts"): We collect the text prompts you enter to generate designs. While we prohibit the use of personal data in prompts, we collect the prompt itself to generate your content.
• Communications: If you contact us directly for support, we will collect your name, email address, and the contents of your message.

b) Information We Collect Automatically:

• Usage Data: We collect information about how you interact with our Platform. This includes the pages you visit, the features you use, the designs you generate, the time and date of your visits, and the duration of your sessions.
• Device and Log Information: We automatically collect log data and device information, such as your IP address, browser type, operating system, device identifiers, and location data inferred from your IP address.
• Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to help operate our Platform, remember your preferences, and understand user activity. You can control the use of cookies at the individual browser level.

c) Information We Receive from Third Parties:

• Fulfillment Partners (e.g., Printrove): We receive updates on your order status, including shipping confirmation and tracking numbers, from our printing and fulfillment partners.
• Payment Processors: We receive confirmation of successful payments and transaction IDs from our payment partners.

2. How We Use Your Information

We use the information we collect for various purposes, based on a lawful basis for processing:

To Provide and Manage the Service (Performance of a Contract):

• To create and manage your user account.
• To process your text prompts and generate your AI designs.
• To fulfill your orders, including printing and shipping your Products.
• To process your payments and prevent fraudulent transactions.

To Communicate With You (Consent / Legitimate Interest):

• To send you transactional communications, such as order confirmations, shipping notices, and delivery updates.
• To respond to your support requests and inquiries.
• To send you marketing communications (e.g., newsletters, special offers), only if you have opted-in to receive them. You may opt-out at any time.

To Improve Our Platform (Legitimate Interest):

• To analyze usage trends and user behaviour to improve the user experience.
• To monitor and enhance the performance and security of our Platform.
• To train and improve our AI models to provide better Generated Content.

To Comply with Legal Obligations:

• To meet legal requirements, such as tax laws and regulations.
• To enforce our Terms of Service and respond to legal requests or claims.

3. How We Share Your Information

We only share your information with the following third parties who are essential to providing our Service:

• Fulfillment and Shipping Partners: We share your shipping address, name, phone number, and the Generated Content file with our print-on-demand partner (e.g., Printrove) so they can print, package, and ship your order.
• Payment Processors: We share transaction information with our payment processors (e.g., Razorpay, PayU) to facilitate your purchase.
• Cloud and Technology Providers: We use third-party service providers for web hosting (e.g., AWS, GCP), database management, and other core infrastructure services. Your data is stored on their secure servers.
• Analytics Providers: We may share anonymized or aggregated usage data with services like Google Analytics to help us understand how our Platform is used.
• Legal and Law Enforcement: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or prevent fraud.

4. Data Security

We implement a variety of technical and administrative security measures to maintain the safety of your personal information. These include:

• Using Secure Sockets Layer (SSL) technology to encrypt data in transit.
• Implementing access controls to limit who can access personal data.
• Regularly reviewing our data collection, storage, and processing practices.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain your data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax/revenue laws), resolve disputes, and enforce our legal agreements and policies. When your data is no longer needed, we will securely delete or anonymize it.

6. Your Rights and Choices (As per the DPDP Act)

You have certain rights regarding your personal data. Subject to applicable law, you have the right to:

• Access Your Data: You can request a copy of the personal information we hold about you.
• Correct Your Data: You can request to correct any inaccurate or incomplete personal information. You can update most of this information directly in your account settings.
• Erase Your Data: You can request the deletion of your personal data, subject to our legal and contractual retention obligations.
• Grievance Redressal: You have the right to have any grievances addressed by contacting our Grievance Officer.
• Manage Consent: Where we have asked for your consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at [email protected] or directly contact our Grievance Officer.

7. Third-Party Links

Our Platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us & Grievance Officer

For any questions about this Privacy Policy or to address any grievances related to your personal data, please contact our Grievance Officer: